Guest reviews of Tru By Hilton Charleston Ashley Phosphate, Sc Goose Creek
Here you can find verified reviews our users posted on this website
Ed
1 year ago
Good pick for a brief sojourn with reasonable price. The staff was great.
Thomas
1 year ago
Upbeat staff made a great first impression, always smiling and ready to help. The location was ideal for exploring downtown or hitting the beach, and the hotel had a fresh, clean scent. Hardwood floors instead of carpet felt much more inviting. Breakfast had solid options, though a suggestion for low-sugar syrup would be nice. The room was comfortable, but noise control could use work; I didn't sleep well thanks to slamming doors and a barking dog.
Carl
1 year ago
Impeccably clean, modern amenities, safe location.
Tyler
1 year ago
Super clean and modern place! Staff was so welcoming, especially Ms. V, who really went out of her way to help us. Loved the wall-mounted soap and shampoo, so no worries about running out.
Jamie
1 year ago
The breakfast is solid and that pancake maker is a game changer. The staff is super friendly and the rooms are clean and colorful.
The walls are paper thin so you hear everything next door.
Karen
1 year ago
First off, I absolutely loved the ironing facilities in the room, it made getting ready for the day so much easier. The free Wi-Fi was a big plus for me, as I needed to stay connected during my trip. The complimentary toiletries were a nice touch and saved me from having to pack extra items. there were a few things that could be improved. The flat-screen TV in the room was a great feature, but the curtains didn't fully block out the light in the morning, which made it hard to sleep in. the pillows were lumpy and not very comfortable, resulting in a restless night's sleep. my stay was good but there are definitely some areas that could be improved to make it even better. Hope this helps anyone planning a stay at Tru By Hilton!
Graham
1 year ago
Clean rooms and free wi-fi. Breakfast staff could be friendlier.
Simon
1 year ago
Great clean rooms and friendly staff. Checkout reminders felt a bit rushed.
Jonathan
1 year ago
Tru by Hilton Charleston Ashley Phosphate impressed us with its pristine cleanliness and friendly staff. The vibrant lobby set a cheerful tone, while our cozy room featured clutter-free furniture and hooks for convenience. Breakfast offered a satisfying variety, making our experience enjoyable and memorable.
Abdallah
1 year ago
clean room, clean hotel with extremely friendly staff and a delicious, hot breakfast that included so many options and fluffy pancakes that made my mornings more enjoyable.
Absolutely nothing
Martin
1 year ago
Cleanliness sets the bar high here. The housekeeping crew deserves commendation. As a cleaning business owner, I notice these details. I wanted to express my gratitude to the staff directly, albeit my limited Spanish. The staff at the front desk were consistently pleasant and accommodating, day and night. Rooms were compact yet spacious-minimal clutter is vital. The comfortable bed was a highlight, and the fitness amenities were a welcome addition. noise control is lacking. The disturbances at night were significant. A microwave in the room would be beneficial, as would a simple fan in the restroom. the check-out reminders felt excessive. Despite these points, a solid choice for travelers. I look forward to my next visit.
John
1 year ago
This hotel is just a short 15-20 minute drive from the historic part of downtown Charleston, making it an ideal base for weekend adventures, while also being close to attractions like Northwoods Mall which is only about 2.3 km away and Wannamaker County Park roughly 4.7 km away for some lovely strolls; plus, I appreciated the friendly staff and clean, spacious rooms that added to a comfortable stay, but a little more attention from housekeeping would enhance the experience.
Mark
1 year ago
Everything felt so fresh and modern! The lobby was a hub of fun, with pool tables and cozy gathering spots. Super friendly staff and a delicious breakfast made each morning a joy!
Would recommend! 😊❤️
Penelope
1 year ago
It got chaotic, and the staff didn't seem to intervene. Definitely not the relaxing vibe I was hoping for.
Donald
1 year ago
The staff were super friendly and helped us with everything we needed! The rooms were clean and had no carpet, which made it feel fresh and easy to keep tidy.
It wasn't cheap, but the quality was worth it.
Matthew
1 year ago
The room was clean and colorful, but felt a bit small. The bed was comfortable, though I did hit my leg on the raised wooden frame; be careful when getting in and out. Temperature control was effective, keeping the room at a nice level. Noise level was low, allowing for a peaceful night. The breakfast was disappointing, especially the bacon, which was nearly inedible, but the pancake maker was a fun touch. the staff was friendly and attentive during check-in and throughout the stay, though there was some loud conversation during breakfast that felt unprofessional.
Donald
2 years ago
The breakfast was top-notch, with a wide variety of delicious options, including some amazing pancakes. The modern room had super soft sheets and excellent blackout shades.
The pricing seemed steep, especially for senior citizens on a budget. The cleanliness of the room left something to be desired, with questionable linens and a dirty floor.
Peter
2 years ago
The convenient location made me giggle with excitement. The cleanliness was spot-on, almost as spotless as the staff. The breakfast spread was a delightful adventure to start my day.
If only the beds were as lively as the rest, with their constant sliding. A comical nightly dance!
Billy
2 years ago
Great modern design, friendly staff, clean and comfortable rooms, spacious and clean bathrooms, excellent breakfast.
Felt happy, no complaints at all.
Harry
2 years ago
The hotel offered a modern design and friendly staff. The room layout was comfortable and functional, with a spacious and well-designed bathroom. The breakfast selection was diverse, with both hot and cold options, and the staff was always courteous and accommodating.
The small trash cans in the room filled up quickly, requiring frequent emptying. Additionally, some staff members were unprofessional, engaging in loud and inappropriate conversations during breakfast, which detracted from the overall experience.
Tom
2 years ago
we stayed at a great new, clean and modern hotel with great staff, tru by hilton. the rooms are small but provide enough space to stay a few days with fridge, a super comfy bed and shiny clean bathroom. the staff wore mask and the rooms not only got cleaned, they got sanitized before new guests. they did their best to provide a breakfast according to safety standards and coffe/tea all day. they even have a water station to refill your own bottles to avoid plastic bottles! we stayed one day longer than planned.
Nothing to mention. 🙂
